Refund policy
At VANKAY, we work closely with our customers to confirm product requirements before production. If you have a concern about your order, please contact vankay@vercheers.com so we can review it with you.
Custom & Made-to-Order Products
Return, cancellation and refund requests for OEM, ODM and other made-to-order products are reviewed based on the agreed order terms, approved specifications and the stage of production.
If you wish to change or cancel an order, please contact us as soon as possible. We will review the request and explain any applicable costs before agreeing on the next steps.
Quality Issues, Damage or Incorrect Items
Please inspect your goods upon receipt. If you discover damage, missing items, incorrect products or a quality issue, contact us promptly with:
- Your order or invoice number
- A description of the issue and the quantity affected
- Clear photographs or videos of the products and packaging
Please retain the affected goods and relevant packaging while we review the issue. We will assess the goods against the agreed specifications and discuss an appropriate resolution, which may include repair, replacement or a partial or full refund.
Return Arrangements
Please contact us before returning any goods. If a return is agreed, we will provide the return address, shipping instructions and confirmation of who is responsible for the shipping costs.
Samples & Development Fees
Any cancellation or refund of sample and product development fees will be reviewed according to the agreed quotation and the work already completed.
Approved Refunds
If a refund is approved, we will confirm the amount, payment method and expected processing time in writing. The time required for the funds to reach your account may vary depending on the bank or payment provider.
Your Statutory Rights
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.
Contact
For return, refund or order-related questions, please email vankay@vercheers.com.